Data Deletion
How to remove data held by Aegis, and how to check a request.
If you are a commenter
Everything Aegis holds about you comes from comments you posted publicly on an office's Facebook Page or Instagram account. To have it deleted, email Hello@argusdigital.com.au with:
The name of the Facebook Page or Instagram account concerned.
A link to one of your comments on it, or the display name you comment under.
We remove your comments, the labels our software attached to them, your commenter identifiers and profile summary for that Page, and confirm in writing within 30 days. Anything the office has already reported to police, or that was sent to Meta before the request, cannot be recalled by us.
If you administer a connected Page
Disconnecting a Page in Aegis (Settings → Integrations → Disconnect) permanently deletes everything collected through it: comment content and labels, commenter identifiers, display names and profile picture links, per-commenter summaries, block lists, coordination data, and the stored access token. A record that moderation actions happened is kept for accountability; it contains no comment text.
Removing the Aegis app in your Facebook settings revokes our access and stops collection immediately, and we record the removal. It does not by itself delete the comments already collected, because one staff member removing the app from their own Facebook account should not erase an office's records. If Meta forwards a deletion request with the removal, you will be given a confirmation code you can check on this page, and we will confirm with the office what is to be deleted. To delete straight away, disconnect the Page in Aegis or email us.
To close an entire Aegis workspace, email Hello@argusdigital.com.au from the address associated with the account.
Checking a request
Every deletion request is given a confirmation code in the form AEG-XXXXX-XXXXX. Enter it at https://aegis.argusdigital.com.au/data-deletion?code=YOUR-CODE to see whether the request is received, in progress or completed. If you have a code but cannot find your request, email Hello@argusdigital.com.au quoting it.
More detail
For a full description of what we collect, how we use it, and how long we keep it, see the Aegis privacy policy.